PALS Can We Help?
What is PALS?
PALS is the Patient Advice and Liaison Service for people using the NHS. If you have spoken to the ward staff and still require additional support, it is there to help patients, carers, relatives and friends to resolve queries as quickly and easily as possible. The service is independent and confidential. We will not speak to anyone about you unless we have your permission.
More Information
- Advice for you and your family.
- Listen to your concerns, feedback, queries and compliments.
- Help sort out queries quickly on your behalf by arranging for the appropriate staff to contact you.
- Advice on how to make a formal complaint.
The PALS office is open Monday-Friday (excluding bank holidays) 9am-4pm
Contact details
Colchester Hospital
Freephone: 0800 783 7328
Direct dial: 01206 746448 or 01206 742683
Internal extensions: 6448 or 2683
All telephone lines have an option to leave a message if the PALS officers are unable to take your call. Please do leave your name and a telephone number and one of our PALS officers will return your call as soon as possible.
You can also write to:
Colchester Hospital Patient Advice and Liaison Service (PALS),
Colchester Hospital,
Turner Road,
Colchester,
Essex
CO4 5JL
E-mail: [email protected]
Please specify in the subject field of your email whether your email relates to Colchester or Ipswich Hospital.
Alternatively, please call in to our PALS offices located on the first floor at Colchester Hospital.
Interpreter services are available if needed.
Contact details
Ipswich Hospital
Freephone: 0800 328 7624
Direct dial: 01473 704781 or
Internal extension: 6781
All telephone lines have an option to leave a message if the PALS officers are unable to take your call. Please do leave your name and a telephone number and one of our PALS officers will return your call as soon as possible.
You can also write to:
Ipswich Hospital
Patient Advice and Liaison Service (PALS),
Postbag S617,
Ipswich Hospital,
Heath Road,
Ipswich,
Suffolk
IP4 5PD
E-mail: [email protected]
Please specify in the subject field of your email whether your email relates to Colchester or Ipswich Hospital.
Alternatively, please call in to our PALS offices located at Ipswich Hospital on the ground floor of the South Finance Office Suite opposite Bramford Ward.
Interpreter services are available if needed.
People are sometimes concerned that raising a query, concern or complaint will adversely affect the care they receive. This is not the case. By welcoming feedback we are able to identify areas for improvement and make positive changes for patients as well as recognising what we do well.